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Below are some Frequently Asked Questions (FAQ), and known issues with Scoretracker and
their possible workarounds
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FAQ
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Q:
I am a previous user of Scoretracker version 1.x would like to know
if I need to uninstall my old software first?
A:
Sometimes this may be required but not usually. Before installing any
new updates, or upgrade ALWAYS backup your data prior to doing so.
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Q:
I am a previous user of Scoretracker version 1.x and just purchased a computer
with Windows XP. Can I use Scoretracker on this computer?
A: Scoretracker version 1.x does NOT run on Windows XP.
To use Scoretracker on Windows XP you must purchase Scoretracker
2003 or later. |
Q:
I have downloaded the demo and now I would like to purchase.
Will I be able to keep the information I have already entered?
A:
Yes, Just order the software and once you receive the CD just run the
installation program and your data will be kept intact.
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Known Issues
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| Issue |
Workaround |
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When attempting to backup my data I receive a "file not found" error.
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This error
occurs on Windows XP & some Windows 98 Machines. There is no current
fix available for this but there is a workaround. Just manually copy
the file named fore.fgs from your program directory to your desired
backup location. Once a fix becomes available for this a patch update
will be released and all registered users will be notified.
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When attempting to run a report I receive a uo_date_range object error.
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If you are
a registered user then download the patch update.
If you are a demo user then re-download the demo. |
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After deleting the sample data I get an error when I try to enter or while using the course mangement center.
My reports also do not work.
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This is due
to deleting courses a tee box at a time rather than by selecting(highlight)
the actual course. This action will corrupt your database and can
only be fixed by contacting us for instructions. Please visit our
contact page. |
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I am a previously user of version 1.x. After I installed the new version
and attempted to run the program for the first time I received an "Sybase
Adaptive Server Driver not Found" Error. What do I do next?
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Just un-install and re-install the software and everything will load
correctly.
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| If none of the above issues & workarounds addresses your problem, click here to contact us.
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